Skip to content
Return to work

Independent Electricity System Operator (IESO)

A bright idea for small businesses

A collage of store owners, staff, storefronts, and buildings, including markets, a restaurant, and a rural red building with cars.

The Challenge

Turning skepticism into action

How do you make business owners believe that a free offer is real? For Save on Energy, the brand for Ontario’s energy efficiency programs, delivered by the Independent Electricity System Operator (IESO), we needed to make no-cost lighting and non-lighting upgrades from its Small Business Program feel credible and trustworthy. The challenge was to convince entrepreneurs that this offer wasn’t too good to be true.

  • Our Role
  • Digital marketing
  • Video production
  • Digital media strategy and management

The Approach

Authenticity is everything

We created testimonial videos featuring diverse small business owners across Ontario sharing their positive experiences. A digital-first media strategy targeted audience segments by job title, ensuring our message reached the right people.

A collage shows Save on Energy testimonials, a quote from a business owner, the Save on Energy logo, and a worker in a grocery store aisle.

The Results

Bring on the savings

By putting real business owners front and centre, this award-winning campaign drove over 52,000 views on YouTube in just five months, kept costs per click low, and delivered a high clickthrough rate.

  • Awards
  • 2025 MUSE Creative Awards—Silver
  • 2025 The Communicator Awards—Excellence 2025
  • 2024 Summit Creative Award—Bronze

52K+

YouTube views in 5 months

120%

higher clickthrough rate compared to previous campaign

$0.68

cost per click